How we collect personal information
We usually collect personal information directly from you through our Sites, via phone, via application forms or when you download and use digital applications. Sometimes we may use agents or service providers to do this for us. We may also get lists and business information that include personal information from other publicly available sources, both from other companies and from other public documents. When you are online, we collect information regarding the pages within our network that you have visited and what you click on.
Controlling your personal information
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We may share your personal information with our related companies and third party partners to assist them with their business development and to market and promote their own products and services to you and may continue to do so after you cease acquiring services from us. Our related companies and third party partners will use and disclose your personal information in accordance with their privacy policies. We may use the information to customise our Sites according to your interests.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
Personal information we collect
How we use your personal information
Any of the information we collect from you may be used in one of the following ways:
(a) To personalise your experience;
(b) To improve our Site;
(c) To improve customer service;
(d) To process transactions;
(e) To send periodic emails;
(f) To verify your identity;
(g) To provide, manage and administer your services;
(h) To conduct credit checks and to help prevent fraud;
(i) To track usage of the Site;
(j) To provide feedback to businesses that are listed on the Site;
(k) To display relevant advertising;
(l) To provide customer support;
(m) To enhance the security of the Site;
(n) To comply with legal obligations;
(o) To help us maintain and develop our business systems and infrastructure;
(p) To promote and market services to you either by ourselves, or our related companies;
If you do not want us to contact you to promote and market our products, services and special offers to you, please email us If you’ve subscribed to receive specific emails or SMS/MMS from us, you’ll continue receiving them unless you unsubscribe by following the instructions in these messages to cancel your subscription.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Types of Cookies used on the Site include:
|Category of Use||Explanation|
|Processes||Intended to make the Site work in the way you expect it to. For example, we use a Cookie that tells us whether you have already signed up for an account.|
|Preferences||Intended to remember information about how you prefer the site to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to use your phone’s geolocation data.|
|Notifications||Intended to allow notice of information or options that we think could improve your use of the site. For example, we use a Cookie that allows us to stop showing you the signup notification if you have already seen it.|
|Advertising||Intended to make advertising more relevant to users and more valuable to advertisers. For example, we use a Cookie that tells us if you have recently clicked on an ad.|
|Analytics||Intended to help us understand how visitors use the Site. For example, we use a Cookie that tells us how our search suggestions correlate to your interaction with the search page.|
Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Sometimes cookies may collect and store personal information about you. We treat this information in the same way as any other personal information you provide. Most web browsers automatically accept cookies. It may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect your ability to use the Site. The method for disabling cookies may vary by device and browser, but can usually be found in preferences or security settings.
Disclosure of information to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Accuracy of information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Data Retention and Account Termination
Third party links
Our Site may:
(a) contain links to enable you to visit other websites of interest easily.
(b) include or offer third party products or services on our Site.
Third party websites have separate and independent privacy policies. We have no responsibility or liability for:
(a) the content and activities of these linked websites; and
(b) for the protection and privacy of any information which you provide whilst visiting such websites and such websites
You should exercise caution and look at the privacy statement applicable to the websites in question.
Our Site, products and services are all directed to people who are at least 13 years old or older. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.
Terms and Conditions
Please also visit our Terms and Conditions section here establishing the use, disclaimers, and limitations of liability governing the use of our Site.
The information we obtain from or about you may be processed and stored in Australia, which may provide for different data protection rules than the country in which you reside. We will respond to requests relating to personal data within 30 days.
This policy was last modified on 16/06/2016