A Glenmore Park post office will be updating its policy around parcel pick-up after backlash from its customers.
The Australia Post outlet, located at the new Glenmore Village shopping centre, will now allow its customers to pick up their items using their Digital Driver Licence after many were turned away due to a policy implemented by the licensee at Glenmore Park.
Local residents have been expressing their concerns online as well as to the Weekender after the post office refused to hand over certain parcels to customers unless they produced a physical / hard copy of their driver licence.
When the Weekender contacted Australia Post this week, they were unaware that the licensee of the Glenmore Park outlet had implemented their own pick-up rule which went against company policy.
On the Australia Post website, it clearly states that customers can produce a Digital Driver Licence as photo ID when collecting an item from the post office.
The website also states, that if customers don’t have photo ID, they can show two valid forms of ID without their photo as long as one of them contains their address and their details match the name or address on the article.
In a classic case of unnecessary red tape, a frustrated Glenmore Park resident named Peter (surname withheld) contacted the Weekender after the post office refused to hand over his item – a new iPhone 16 – because he produced a Digital Driver Licence and not a hard copy of his licence. When the customer said he didn’t have access to his physical licence, the post office essentially held his item ‘hostage’ and didn’t offer any other alternative for him to collect it.
The customer was then forced to order a new physical licence from Service NSW, but was told it could take up to three weeks to arrive at his address.
The Glenmore Park post office holds items for 10 business days before ‘returning to sender’, meaning the customer would miss out on collecting his new phone.
Following enquiries by the Weekender, Australia Post apologised to the customer and said they were working with the Glenmore Park outlet to rectify the matter.
“Australia Post apologises unreservedly to the customer and is working with the Licensee at Glenmore Park to ensure this doesn’t happen again,” the spokesperson said.
“New South Wales customers needing to pick up a parcel from their local Post Office are able to show their Digital Driver Licence as a valid form of ID, via the Service NSW app.”
Nathan Taylor
Nathan Taylor is the Weekender's Deputy Editor and Senior Sports Writer. He also compiles the weekly Chatter on the Box TV column. Nathan is an award-winning journalist, who has worked at the Weekender for a decade.