Bank of Queensland (BOQ) is facing more criticism from its customers after an upgrade to its outdated Internet Banking over the weekend.
The troubled bank finally completed an overhaul of its Internet Banking look and feel after two previous attempts failed.
But customers have vented their frustration at the upgrade on social media.
“It’s worse than it was before,” one Facebook user said.
“I can’t understand it. It’s so weird and confusing,” another said.
Many are also complaining about a login issue, which is requiring users to enter their Customer Access Number every single time they access the BOQ app. Other banks use biometric logins or pin codes, but BOQ does not offer this rather routine technology to its customers.
While the interface has had an overhaul, the general experience for classic BOQ customers has not.
BOQ still doesn’t have PayID or instant payments to other banks, nor do customer names appear on other people’s statements when transferring money.
“We started to transfer to another bank some time ago but will be transferring everything over as it’s so much easier to use and no outages leading up to Christmas period or over weekends when most people access their accounts,” one Facebook user said.
BOQ is currently dealing with other issues, including ending its owner-manager model and ongoing technical issues, which have plagued the financial institution in recent months.
Troy Dodds
Troy Dodds is the Weekender's Managing Editor and Breaking News Reporter. He has more than 20 years experience as a journalist, working with some of Australia's leading media organisations. In 2023, he was named Editor of the Year at the Mumbrella Publish Awards.