Telstra customers in Emu Plains are being warned their mobile coverage will be interrupted in the coming weeks.
Telstra has this week confirmed they will be updating their mobile base station in Emu Plains by adding additional infrastructure, which is expected to improve the 4G experience and bring extended 5G coverage into the community.
The telecommunication company is warning customers that the work will require a series of temporary outages and reductions.
The extensive upgrades are expected to begin on Friday, September 6 and conclude on Friday, September 13.
There will be a full site outage between 8am on Friday, September 6 until 5pm Monday, September 9, meaning that there will be no mobile coverage during this period.
There will be a coverage disruption of up to 10 hours on Tuesday, September 10 with network coverage planned to be restored at the end of the day.
This will be followed by temporary sector disruptions of up to four hours for call and integration testing until Friday, September 13.
Telstra Regional General Manager Michael Marom said it is essential the crews complete the upgrades during the day for safety reasons but will endeavor to restore coverage as soon as possible.
“Where possible we will just be switching off parts of the tower we are working on, leaving the rest operational,” Marom said.
“While coverage and capacity will decline during this time, we want to keep the amount of time the site is off air to an absolute minimum.”
Telstra mobile customers will receive text messages advising them of the upcoming work.
Landline, NBN Internet and mobile coverage from other providers in the area will not be impacted.
Emily Chate
Emily Chate joined The Western Weekender in 2024, and covers local news - primarily courts and politics. A graduate of the University of Wollongong, Emily has contributed to The Daily Telegraph and worked as a freelance journalist.